Silver Cross Simplicity 2020 Plus

Everything we sell online is covered under Distance Selling Regulations by a 14-day cooling-off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in an unused condition, sealed in the original packaging, along with the invoice or order number which can be found on your order acknowledgement or delivery packaging and we'll give you a refund or exchange.

If at the inspection centre the product is found to be used, the product may be returned back to you, and charges will apply.

Furniture can be returned as long as the furniture has not been put together and is still in its original packaging. (Applies for all furniture items)

You have to organise your own return, at your own cost and risk. Just let us know by writing us an email using our Contact Us page and we will process a refund or return.

PLEASE NOTE: Customers that request cancellation of an order prior to receiving their goods, may be charged return costs if the goods have left our/supplier warehouse. Please note the cancellation request must be acknowledged by our team, and this can take up to 48 working hours by email. E.g. If a cancellation request is made on Sunday, this may not be acknowledged until Monday afternoon/Tuesday, and goods may have left our warehouse (In this case, it would be best to phone our customer services team, early in the morning).

Shipping costs on return orders are non-refundable. E.g If an order is placed under £75 a shipping cost of £5.95 will have been applied. This is a non-refundable amount.

2. Faulty Products